Support Plans
We offer several support plans: Silver, Gold, Platinum and VIP.
All products purchased include Silver support plan unless other option is stated.
| Silver | Gold | Platinum | VIP | |
| Forum support |  |
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| Email support | |
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| Chat support | |
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| Remote Troubleshooting | |
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| Phone (business hours) | |
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| 24x7 for emergency issues | |
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| Expert Code Review | |
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| 1 hour response time for Emergency | |
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| 24 hours response time | |
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| Emergency Bug Fix Escalation | |
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| Dedicated support representative | |
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| Performance Tuning | |
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| 1 year updates subscription | |
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| Professional Services | |
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| Early compatibility testing | |
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| Included with | Standard license | Business license | ||
| Price per year | Contact sales | Contact sales | Contact sales | Contact sales |